What Are Cookies?

We use cookies for a variety of reasons such as to improve user experience and to tailor messaging through third-party social media. You can read more about this below. In most cases, there are no standard options for disabling cookies without potentially disabling some functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not.

How We Use Cookies?

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies?

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies can affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features that improve user experience.

The Cookies We Set?

Strictly necessary cookies:

These cookies are essential for the functionality of the website. Enabling users to navigate the website and utilize its features, such as accessing secure areas of the website. Without these cookies, services that you have requested, such as the shopping cart or online checkout, cannot be provided and the functionality of our website may be limited.

Statistics/Performance cookies:

Statistic/performance cookies provide an understanding of how visitors interact with our website by collecting and reporting information anonymously. Website interactions include what pages are visited most often, how long users visit our website, and if there are any error messages across the website.

Marketing cookies:

These cookies are used to deliver adverts more relevant to you and your interests, as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission.

Why Do We Collect Data?

Personal Data:

Personal data is collected by Industrial IT Systems & USB-Tec to provide the relevant services our customers have requested, such as order fulfillment, RMA requests, and Quotation requests.

Personal data is only used for the necessary purpose it has been collected. For example, when a customer requests an RMA, we will only contact the customer and process the data when it is relevant to the given service.

If consent has been provided, personal data may be used for marketing communication via email. These may include information about product updates, new products, and the services we offer. You can unsubscribe from these emails through the link at the bottom of the email. Or you can contact us directly.

Non-Identifiable Data:

Non-identifiable data is collected for internal reporting and analytical purposes. This data provides us an insight into how customers come to our website and how they navigate through the content.

This information is then used to help improve the content and usability of the website based on our customer’s needs. This enables Industrial IT Systems & USB-Tec to enhance the experience and the service that we provide to our customers.

How is data collected?

Personal Data:

Personal information is collected once customers submit orders or service requests through our website when the terms and conditions/privacy policy has been agreed upon.

Information is also collected when customers contact us directly, via email or telephone, regarding the services we are providing them.

Non-Identifiable Data:

Non-identifiable data is collected for internal reporting and analytical purposes. This data provides us an insight into how customers come to our website and how they navigate through the content.

This information is then used to help improve the content and usability of the website based on our customer’s needs. This enables Industrial IT Systems & USB-Tec to enhance the experience and the service that we provide to our customers.

Where Do We Store Your Data?

All Data:

All our customers’ data are stored on carefully selected cloud systems hosted in EU data centers.

Where Can Access the Data?

All Data:

Our formal employees who have contractual obligations have access to our database merely for the purposes of dealing with customers’ enquires. Our company policy restricts us to adhere to ISO9000 Quality Management procedures all the time. At times we may share your personal data with our service providers and contractors who provide services on our behalf, or who we use to support our business. We shall ensure they obey this privacy policy and obey all legislation under GDPR.

Data Retention?

All Data:

We will keep our customer’s data as long as it is necessary for us to provide them with our service and products.

Individual Rights?

All Data:

Under GDPR 2018, you have the right to be in full control of your personal data that you have provided to us. We have taken all the necessary measurements to protect your personal data and only use it to deal with your inquires. Please be aware that we will not share or pass on your personal data to any third party under any circumstances except the following:

1. For legal reasons where we are required to share your information with the authorities.

2. Where your requested service or product would require a third-party involvement in which we have to share your information with them in order to deal with your inquiry.

3. Where affiliates or paid agents of Industrial IT are carrying out necessary work.

You have the right to access, change, or even request a delete of your personal information from our database. Please call us on +44 (0) 1273 731 555 if you wish to amend any of your personal data.

Lawful Basis for Processing Personal Data?

All Data:

Under GDPR 2018, we have a lawful basis to capture, store and use your personal data to deal with your inquiry if you contact us via the following methods:

Online – where you either submit a purchase order, request for a quotation, or require any further assistance such as RMA support. You will be given an opportunity to review and agree to our privacy policy.

E-mail or telephone – When you contact us about your inquiries, such as placing a new purchase order, requesting a quotation, or any other technical or commercial support then we will use your data to deal with your inquiry. You can find a copy of our privacy policy on our website. Equally, we can e-mail an electronic copy to you upon request.

When submitting an inquiry, you are giving us permission to use your personal data to provide the necessary services requested. Unless we are told otherwise.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

Strictly necessary cookies:

These cookies are essential for the functionality of the website. Enabling users to navigate the website and utilize its features, such as accessing secure areas of the website. Without these cookies, services that you have requested, such as the shopping cart or online checkout, cannot be provided and the functionality of our website may be limited.

Statistics/Performance cookies:

Statistic/performance cookies provide an understanding of how visitors interact with our website by collecting and reporting information anonymously. Website interactions include what pages are visited most often, how long users visit our website for, and if there are any error messages across the website. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.

Marketing cookies:

These cookies are used to deliver adverts more relevant to you and your interests, as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. These cookies also collect information about your browsing habits in order to make advertising relevant to you and your interests. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.

Third-Party Cookies:

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.